The Care Quality Commission
  • Doctor
  • GP practice

Dr Wilson & Partners Also known as Birkwood Medical Centre

Overall: Good read more about inspection ratings

Westward Ho, Grimsby, South Humberside, DN34 5DX (01472) 582700

Provided and run by:
Dr Wilson & Partners

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Dr Wilson & Partners on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Dr Wilson & Partners, you can give feedback on this service.

07 December 2021

During an inspection looking at part of the service

We carried out an unannounced inspection at Dr Wilson & Partners on 7 December 2021. This inspection was focused on the management of access to appointments.

Overall, the practice remains rated as Good.

As only part of the responsive key question was inspected this area has not been rated.

The full reports for previous inspections can be found by selecting the ‘all reports’ link for Dr Wilson & Partners on our website at www.cqc.org.uk

Why we carried out this inspection.

This inspection was undertaken in response to information and data available to CQC and was focused on the management of access to appointments.

How we carried out the inspection

The inspection was led by a CQC lead inspector who spoke with staff during a site visit.

Interviews were carried out with the practice manager, registered manager/GP partner, head of reception and reception staff.

We found that:

  • People were able to access appointments in a timely way
  • The practice offered a range of appointment types
  • There were systems in place to support people who face communication barriers to access treatment.
  • There were systems in place to monitor access to appointments and make improvements.

Whilst we found no breaches of regulations, the provider should:

  • Review and improve instructions for use of the intercom at the front door.
  • Review and update information provided on the website relating to extended hours and out of hours provision.
  • Review and improve information about online systems to contact the practice.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

25 August 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Wilson and Partners (Birkwood Medical Centre on 25 August 2015. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
  • Risks to patients were assessed and well managed, with the exception of those relating to recruitment checks.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • The practice had very good facilities and was well equipped to treat patients and meet their needs.

We saw areas of outstanding practice:

There was the provision of a clinic for patients with issues relating to drugs. This practice and two other practices employed staff to see a high number of patients with drug related issues from the area. Currently one of the GP’s within the practice see’s all 50 patients once every 12 weeks.

One of the GPs was awarded the Hull York Medical School (HYMS) Clinical Teacher of Excellence Award 2014 and has been nominated for Teacher of Excellence in 2015.

However there were areas of practice where the provider needs to make improvements.

Importantly the provider should:

  • Ensure that there are effective systems for obtaining and recording information and records.
  • Ensure all staff have opportunities to be involved in meetings and that the appraisal system is up to date.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice