North Beverley Medical Centre Also known as Drs Pearson, Wylie, Donnan, Martin and Saunders

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We looked for evidence the service met people’s needs, and staff treated people equally and without discrimination. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The service made sure people could access the care, support and treatment they needed when they needed it.

The service performed better than the national average in the results of the 2026 National GP Patient Survey. This showed people could access the service when they needed it in a way that suited their needs, such as by telephone, in person or through the service’s website. For example, 79% of respondents to the survey described their overall experience of contacting this service as being good, compared to a national average of 70%. Staff were all trained in care navigation and patient requests for appointments were responded to quickly and efficiently. Data from the National GP Patient Survey shows a slightly higher rate in that 79% of patients describe their experience of contacting this practice as good compared with the national average of 73%.

Treatment rooms were all available on the ground floor, and an automatic door had been fitted to the entrance to ensure ease of access to the service.

Staff and leaders actively listened to information about people who were most likely to experience inequality in experience or outcomes. They tailored their care, support and treatment in response to this.

Staff treated people equally and without discrimination. Leaders proactively sought ways to address any barriers to improving people’s experience and worked with local services, including within the voluntary sector, to address any local health inequalities. For example, patients whose circumstances may make them vulnerable (such as those with learning disability) were offered appointments at quieter times and there was a dedicated member of staff for them to liaise with. Staff understood the importance of providing an inclusive approach to care and made adjustments to support equity in people’s experience and outcomes. The National GP Survey showed that 90% found the reception and administrative team at this practice to be helpful compared to the national average of 85%.

Staff followed processes to ensure people could register at the service, including those in vulnerable circumstances such as homeless people. The practice acknowledged that they had not been collecting patient feedback via the NHS Friends and Family test since 2025 and this was due to change in staff. They assured that processes had been put in place and relevant submissions would be made as required by national guidance.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.