05 November 2014
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out a comprehensive inspection on 5 November 2014.
Overall, we rated this practice as good.
Our key findings were as follows:
- The practice provided a good standard of care, and patients told us they were treated with dignity and respect.
- The practice worked well with other providers, especially around the treatment and management of chronic diseases and complex conditions.
- The practice had systems and processes in place to ensure they provided a safe service.
- The practice offered a variety of pre-booked appointments, walk-in clinics and extended opening hours.
- Incidents and complaints were appropriately investigated and responded to, and learning shared across the practice.
- There are good governance and risk management measures in place. The leadership team are visible and staff we spoke with said they find them very approachable.
The practice safely and effectively provided services for all patient groups. The staff were caring and ensured all treatments being provided followed best practice guidance. The practice was well-led and responsive to patients’ needs.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice