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Imaan Care Requires improvement


Inspection carried out on 25 September 2019

During a routine inspection

About the service

Imaan Care is a domiciliary care agency based in the borough of Hammersmith and Fulham.

Not everyone using the service received support with tasks related to personal care and eating. CQC only inspects services where people receive this type of care and support. We also consider any wider social care provided.

At the time of the inspection, the service was providing care to three people over the age of 65, two of whom were receiving support with personal care tasks.

People’s experience of using this service and what we found

Despite the provider having policies and systems in place to support good care practice, we found breaches of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 in relation to safe care and treatment, staff recruitment and governance.

People were not always being protected from the risk of harm because care records were incomplete and risks to people were not being assessed and monitored.

Safe recruitment processes were not always followed to ensure staff were suitable to work with vulnerable people.

Care plans were not being reviewed and updated when changes to people’s health occurred.

Staff did not always have appropriate guidance on how to provide people with safe care and support.

Staff supported people to take their medicines where this formed part of an agreed package of care. However, robust recording systems were not in place to support safe medicines practices.

The provider had not yet developed a systematic approach to quality assurance to identify shortfalls and implement improvements.

Staff told us they respected the choices people made in relation to their care and did their best to maintain people’s dignity and privacy.

People were supported to eat and drink according to their needs and preferences.

The service worked in partnership with other professionals to optimise people’s health and well-being.

We have identified breaches in relation to safe care and treatment, staff recruitment and governance. Please see the action we have told the provider to take at the end of this report.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update:

This service registered with us on 28 September 2018 and this is the first inspection.

Why we inspected

This was a planned inspection.

Follow up

We will speak with the provider following the publication of this report to discuss how they will make changes to ensure the rating of the service is increased to at least Good. We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.