Our current view of the service
Updated
28 August 2025
Date of assessment: 17 September to 14 October 2025.
Lakeview is a care home in Leigh, which has 30 bedrooms across 3 small, purpose-built units. At the time of the inspection 26 people were residing at the care home. The staff at the service care for adults with complex needs arising from brain injuries, dementia, mental health conditions and neuro-disabilities.
The provider promoted safety and ensured risks were assessed and managed effectively. Staff understood their safeguarding responsibilities and acted appropriately when concerns were raised. Safeguarding systems were in place to protect people from the risk of harm or abuse. Infection prevention and control measures were implemented effectively. There were enough safely recruited and suitably skilled staff to meet people’s needs. People received their medicines as prescribed; however, some improvements were required including the provider ensuring ‘prescribed when required’ and percutaneous endoscopic gastrostomy (PEG) protocols were sufficient.
The provider ensured the service was well led, with clear leadership and governance systems in place. The leaders had a wealth of experience and had an open-door policy. They promoted a transparent culture and inclusive and welcoming environment which encouraged continuous improvement. Staff felt well supported in their roles. There was evidence of communication between the staff team and external partners and the local community.
People's experience of the service
Updated
28 August 2025
People told us they would be confident in raising concerns if they had them. Most people told us the care provided had been excellent and, in some cases, life changing. One person told us “I wouldn’t be where I am without the support of here.” Most people said they felt safe, staff were friendly, and the care home was clean and tidy. Most people felt supported by staff, a person told us “The nurses are encouraging and supportive and help by explaining stuff when I get stuck.”
The people who did not feel supported well by staff said they would prefer staff who could speak better English. Nobody reported any concerns with the environment. A person told us “The handyman is always in here, putting things up for me.”
Most people were happy with the food, one person said “There are 2 options for lunch and tea plus a veggie option” whilst another person added, “The food’s great; I eat it all. There is plenty of it.” In contrast a minority of people told us they wanted better food and felt the provider needed to put more of a budget aside for this.
Overall, people felt the activities were engaging and personalised. People told us they were involved in writing their care plans and felt staff respected their independence. One person said “I can cook on a Friday with [the activities coordinator]. We have games, exercise and singers. I have my nails done and they wash my hair.” Others told us how the service has supported them in obtaining qualifications, starting courses and engaging in events which promote social inclusion.
People were mainly complimentary about the clinical lead and the registered manager. They expressed how they were “kind and caring” and how they want “everything to be right for everybody.”