Archived: Dr AM Harley & Partners Also known as Walkergate surgery

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr AM Harley & Partners (also known as Walkergate Surgery) on 1 & 2 February 2016. The practice is rated as good.

Our key findings across all the areas we inspected were as follows;

• There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
• Risks to patients were assessed and well managed.
• Staff assessed patients’ needs and delivered care in line with current evidence based guidance.
• Staff had the skills, knowledge and experience to deliver effective care and treatment.
• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
• Information about services and how to complain was available and easy to understand.
• Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
• The practice had good facilities and was well equipped to treat patients and meet their needs.
• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
• The provider was aware of and complied with the requirements of the Duty of Candour.

However there were areas of practice where the provider needs to make improvements.

Importantly the provider should:

• Ensure that controlled drugs registers are completed in accordance with the misuse of drugs regulations 2001.

• Ensure that fridge temperatures are monitored and recorded in accordance with national guidance.

• Ensure the practice’s vision is documented in a written strategy and outlines their plans for the future.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice