• Doctor
  • GP practice

Mytton Oak Medical Practice

Overall: Good read more about inspection ratings

Mytton Oak Surgery, Racecourse Lane, Shrewsbury, Shropshire, SY3 5LZ (01743) 362223

Provided and run by:
Mytton Oak Medical Practice

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Mytton Oak Medical Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Mytton Oak Medical Practice, you can give feedback on this service.

30 January 2020

During an annual regulatory review

We reviewed the information available to us about Mytton Oak Medical Practice on 30 January 2020. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

2 November 2017

During a routine inspection

Letter from the Chief Inspector of General Practice

This practice is rated as Good overall. (Previous inspection 14 June 2016 – Good)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:

Older People – Good

People with long-term conditions – Good

Families, children and young people – Good

Working age people (including those recently retired and students – Good

People whose circumstances may make them vulnerable – Good

People experiencing poor mental health (including people with dementia) - Good

We carried out an announced comprehensive inspection at Mytton Oak Medical Practice on 2 November 2017 as part of our inspection programme.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.

  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.

  • Staff involved and treated patients with compassion, kindness, dignity and respect.

  • Patients found the appointment system easy to use and reported that they were able to access care when they needed it.

  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

We saw one area of outstanding practice:

  • The practice had identified an increase in younger patients with mental ill health including eating disorders and self-harm. They had proactively actioned their findings by supporting appropriate health education sessions on eating disorders and self-harm at a local school. They had noted these changes over a recent period of change at the school from a boys only to a co-education school. They had found increases in patient attendance and in the number of mental health referrals made. This was conducted in co-operation with the school itself, staff and school nurses.

The areas where the provider should make improvements are:

  • Introduce a system to demonstrate any resultant actions taken to patient safety alerts.

  • Consider implementing a concise care plan document for patients, carers or locum GPs from the coded information currently held in a template format.

  • Consider the production of a dated, time scaled action plan following the Infection Prevention and Control audits.

  • Consider developing and implementing a children’s and adult sepsis protocol for all staff to access.

  • Enable a whole staff approach to the learning from significant event analysis annual reviews and the identification of any trends.

  • Consider documenting the practice business strategy.

  • Ensure that copies of the business continuity plan are held off site by all partners.

  • Consider producing a practice organisational structure document, which includes staff identified as having specific lead roles.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

14 June 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection of Mytton Oak Medical Practice on 14 June 2016. Overall the practice is rated as good overall.

Our key findings were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • The practice provided GP services to a Shrewsbury school, which has boarders who may be from overseas without English as their first language, and held a daily surgery on the school site.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

There were areas of practice where the provider should make improvements:

  • Consider how staff immunity records are held and maintained.

  • Implement a system to formally monitor and verify staff’s registration with their professional body.

  • Carry out regular fire drills and record the names of attendees.

  • Consider implementing a staff training planner, including specialist training for clinical staff to enable oversight and governance.

  • Consider staff training in the Mental Capacity Act (2005) and Deprivation of Liberty Safeguards (DoLS).

  • Consider holding whole staff meetings.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice