The Care Quality Commission
  • Doctor
  • Urgent care service or mobile doctor

Archived: Bloomfield Medical Also known as GP Led Walk-in-Centre

Whitegate Health Centre, 150-158 Whitegate Drive, Blackpool, Lancashire, FY3 9ES

Provided and run by:
Bloomfield Medical

Important: The provider of this service changed. See new profile

All Inspections

21 August 2013

During a routine inspection

Patients we spoke with provided positive feedback about the service they received at the GP walk in centre. They told us the staff were considerate and helpful. Comments included, 'I have been here before it's a very good service, and they were really good in helping my son out'. Another patient told us, 'We did have a twenty minute wait but that was less than we expected and the receptionist explained everything to us when we checked in'.

Patients who used the service were given appropriate information and support regarding their care or treatment. One person told us "Everything has been explained fully."

Patient's diversity, privacy, dignity and independence were respected. Some comments from people using the service included "I've been here a few times, the staff are always making sure the door is closed, and speak to me personally'.

This is a service where patients were able to walk in and receive care and treatment without making an appointment. This meant treatment was not planned. We saw the service took account of this by making sure as much personal and medical information was in place before a consultation took place. Patients we spoke with told us, 'I have been before so they had most of the information they needed, but I did have to give them an update and tell them what the problem was'. Another patient told us, 'I have given them all the information I can. They wanted my own doctor's details as well as my personal details'.

There were systems in place to reduce the risk and spread of infection. When we spoke with patients using the service some comments included "It is absolutely spotless in here whenever you come here'. Procedures were in place, which staff were familiar with. This ensured there were preventative measures for the control of infection.