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Drs N Potter, J Morgan & R Estall Outstanding Also known as Marden Medical Centre

Inspection Summary


Overall summary & rating

Outstanding

Updated 9 May 2019

We carried out an announced comprehensive inspection at Drs G Streeter, N Potter, J Morgan & R Estall (also known as Marden Medical Centre) on 14 March 2019 as part of our inspection programme.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as outstanding overall.

We rated the practice as outstanding for providing caring services because:

  • The practice was an integral part of the local community and actively promoted the health of the population and because feedback from patients was consistently positive about the service they received from the practice.

We rated the practice as outstanding for providing well-led services because:

  • The culture of the practice and the way it was led and managed drove the delivery and improvement of high-quality, person-centred care.
  • Leaders had an inspiring shared purpose, striving to deliver and motivate staff to succeed. There was a strong culture of continuous improvement.

We also rated the practice as good for providing safe, caring and responsive services because:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • There were comprehensive systems to keep people safe, which take account of current best practice.
  • Services were planned and delivered in a way that met the needs of the local population. The importance of flexibility, choice and continuity of care was reflected in the services provided.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • There was openness and transparency in how complaints were dealt with. Complaints and concerns were always taken seriously, responded to in a timely way and listened to.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Bennyworth BS BMedSci MRCGP
Chief Inspector of General Practice and Integrated Care

Inspection areas

Safe

Good

Effective

Good

Caring

Outstanding

Responsive

Good

Well-led

Outstanding
Checks on specific services

People with long term conditions

Good

Families, children and young people

Good

Older people

Good

Working age people (including those recently retired and students)

Good

People experiencing poor mental health (including people with dementia)

Good

People whose circumstances may make them vulnerable

Good