The Care Quality Commission
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Archived: Woodroyd Centre - Longfield

Overall: Good read more about inspection ratings

Woodroyd Centre, Woodroyd Road, Bradford, West Yorkshire, BD5 8EL 0844 477 8906

Provided and run by:
Woodroyd Centre - Longfield

All Inspections

24 January 2017

During an inspection looking at part of the service

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Woodroyd Centre - Longfield on 20 September 2016. Overall the practice was rated as good. However, breaches of legal requirements were found leading to a rating of requires improvement in the key question of Safe. After the inspection the practice wrote to us to say what they would do to meet the legal requirements in relation to the safety of the practice.

We undertook a focussed follow up inspection at Woodroyd Centre - Longfield on 24 January 2017 to check that the practice had met the requirements. This report only covers our findings in relation to those requirements. Overall the practice is now rated as good for providing safe services.

You can read the full comprehensive report which followed the inspection in September 2016 by selecting the 'all reports' link for Woodroyd Centre - Longfield on our website at www.cqc.org.uk.

Our key findings across all the areas we inspected were as follows:

  • The practice had addressed the issues identified during the previous inspection.
  • Risks to patients were assessed and well managed.

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. All incidents and significant events had been reported and investigated. For example, the prescribing of drugs was now being carried out according to guidance.

  • We saw that systems and processes for medicines management and prescribing were now in place to keep patients safe. We found several examples where essential medicines had been prescribed in a timely manner. We also saw that medicines had been prescribed to recommended levels.

  • The practice had developed safe and effective systems in place to support the monitoring of prescribing patterns and the issuing of repeat prescriptions.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

20 September 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Woodroyd Centre - Longfield on 20 September 2016. Overall the practice is rated as good, and for providing effective, caring, responsive and well-led care for all of the population groups it serves. The practice is rated as requires improvement for providing safe services.

Our key findings across all the areas we inspected were as follows:

  • Patients’ needs were assessed and care was planned and delivered following local and national care pathways and National Institute for Health and Care Excellence (NICE) guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients had good access to appointments, which included extended hours early morning, and in the evening.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment. National GP patient survey results showed patient satisfaction rates for the majority of the questions were at the local CCG and national rates.
  • There were effective safeguarding systems in place to protect patients and staff from abuse. There was evidence of shared learning with a wider team.
  • There was a clear leadership structure, staff were aware of their roles and responsibilities and told us the GPs were accessible and supportive.
  • We saw that systems and processes for medicines management and prescribing were not in place to keep patients safe. We found several examples where essential medicines had not been prescribed in a timely manner. We also found examples where some medicines had been prescribed in excess of recommended levels.

The area where the provider must make improvements is:

  • The management of medicines within the practice was not always safe. The practice must have safe and effective systems in place to support the monitoring of prescribing patterns and the issuing of repeat prescriptions.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

3 October 2013

During a routine inspection

Patients told us they were treated with care and respect and we saw positive exchanges between patients and staff. One person said 'I do feel welcome', another said 'They are all nice they are like my friends I have been here a long time' and another said 'Receptionists are always so very friendly'.

A total of nine people that used the service were interviewed four face to face and five by telephone. This included a mix of men, women, ages and race.

The main findings were that the majority of patients were happy with the care they received; they felt included in the decision-making process and all felt safe. The majority expressed the staff were welcoming and friendly. They appeared not to mind waiting to see the GP as they had confidence in them.

The staff we spoke with were aware of their responsibilities to report safeguarding matters to the relevant safeguarding authorities and to the Care Quality Commission.

People who used the service told us the practice was clean. Comments included 'Yes always very clean', 'Place is clean', 'Spotlessly clean' and 'Yes its' nice and clean and so well maintained'.

The staff explained they had been interviewed for the job, told us they had completed an induction programme and they had worked alongside experienced staff before they worked alone.

People had their comments and complaints listened to and acted on, without the fear they would be discriminated against for making a complaint.