The Care Quality Commission
  • Doctor
  • GP practice

Rooley Lane Medical Centre

Overall: Good read more about inspection ratings

Rooley Lane, Bradford, West Yorkshire, BD4 7SS (01274) 223118

Provided and run by:
Rooley Lane Medical Centre

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Rooley Lane Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Rooley Lane Medical Centre, you can give feedback on this service.

5 January 2024

During an inspection looking at part of the service

We carried out a targeted assessment of Rooley Lane Medical Centre in relation to the responsive key question. This assessment was carried out on 5 January 2024 without a site visit. Overall, the practice is rated as Good. We rated the key question of responsive as Good.

Safe - Good (carried forward from previous inspection in March 2019)

Effective – Good (carried forward from previous inspection in March 2019)

Caring - Good (carried forward from previous inspection in March 2019)

Responsive – Good

Well-led – Good (carried forward from previous inspection in March 2019)

The full reports for previous inspections can be found by selecting the ‘all reports’ link for the Rooley Lane Medical Centre on our website at www.cqc.org.uk

Why we carried out this inspection

We carried out this assessment as part of our work to understand how practices are working to try to meet demand for access and to better understand the experiences of people who use services and providers.

We recognise the work that GP practices have been engaged in to continue to provide safe, quality care to the people they serve. We know colleagues are doing this while demand for general practice remains exceptionally high, with more appointments being provided than ever. In this challenging context, access to general practice remains a concern for people. Our strategy makes a commitment to deliver regulation driven by people’s needs and experiences of care. These assessments of the responsive key question include looking at what practices are doing innovatively to improve patient access to primary care and sharing this information to drive improvement.

How we carried out the inspection

This inspection was carried out remotely.

This included:

  • Conducting staff interviews using video conferencing.
  • Requesting evidence from the provider.

Our findings

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We found that:

  • According to the National GP survey the practice had performed above national ‘access’ averages.
  • Since the National GP Survey the practice had made improvements to their appointments system, this had resulted in an increase in appointments offered.
  • The practice used performance data to target and improve access.
  • The practice understood the needs of its local population and had carried out an in-depth analysis of their patient population and developed services accordingly.
  • The practice had worked collaboratively within its primary care network and GP federation to ensure additional types of appointments and extended hours were available.
  • The practice dealt with complaints in a timely manner and learned from them.

Whilst we found no breaches of regulations, the provider should:

  • Continue to develop solutions to provide better access to their patients.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Healthcare

11 February 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Rooley Lane Medical Centre on 11 February 2015. Overall the practice is rated as good.

Specifically, we found the practice to be good for providing safe, well-led, effective, caring and responsive services. It was also rated as good for providing services for all population groups.

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
  • Risks to patients were assessed and well managed.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services was available and easy to understand.
  • Patients said they found it easy to make an appointment, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

We saw two areas of outstanding practice:

  • There were outstanding systems to manage prescribing practice.
  • There were outstanding systems for information governance.

However there were areas of practice where the provider needs to make improvements.

Importantly the provider should

  • Assess the risk to staff working alone.
  • Improve patient experience of contacting the practice by telephone.
  • Improve financial and maintenance planning.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice