Longford Street Medical Centre

Updated 13 June 2018

Longford Street Medical Centre provides commissioned services under the General Medical Services (GMS) contract within the Heywood, Middleton and Rochdale (HMR) Commissioning Group area.

The practice website is www.longfordstreetmedicalcentre. co.uk.

The practice is responsible for providing treatment to approximately 9600 registered patients and offers services that include meningitis provision, the childhood vaccination and immunisation scheme, extended hours access, facilitating timely diagnosis and support for people with dementia, influenza and pneumococcal immunisations, patient participation, rotavirus and shingles immunisation and unplanned admissions and contraceptives.

Information taken from Public Health England placed the area in which the practice is located as three on the deprivation scale of one to ten. (The lower the number the higher the deprivation). In general, people living in more deprived areas tend to have greater need for health services. The age profile of the practice population is broadly in line with the CCG averages.

One of the practice nurses had won the Greater Manchester Practice Nurse of the Year Award 2018 for her exceptional commitment, leadership, innovation and working across professional boundaries.

Updated 13 June 2018

This practice is rated as Good overall. (Previous inspection February 2015 – Good)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Longford Street Medical Centre on 24 April 2018 as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.
• The practice strongly supported staff in their development and training.
• The practice, with other practices in the Clinical Commissioning Group and the wider NHS, had receptionists who were trained as care navigators who signposted patients to the right person at the right time across a variety of health services.

The areas where the provider should make improvements are:

• The practice staff should share, discuss and learn from significant events in practice meetings.
• The practice should share, discuss and learn from complaints in practice meetings.
• Improve the process for the management of medicines including high risk medicines.
• The practice should carry out a risk assessment and consider its emergency drug stock.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Updated 13 June 2018

Updated 13 June 2018

Updated 13 June 2018

Updated 13 June 2018

Updated 13 June 2018

Updated 13 June 2018