Apollo Home Healthcare Limited-North West

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.
People and their families were actively involved in the assessment process, including the initial assessment and creation of care plans and the regular reviews, which occurred every 6 months, or sooner if required.
Assessments included detailed information about people’s physical, clinical and emotional needs as well as specific communication needs, including the use of eye gaze, which is a specialised eye tracking technology which translates eye movements into a computer to command speech, and other communication tools and methods.
 

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.
Care and treatment were delivered in line with the recognised standards and current guidance. The management and quality team explained how they kept themselves informed of legislation and current practice through meetings, forums, reviewing the polices regularly and attending webinars. A quality assurance calendar contained dates for audits on different areas, such as care plans and health and safety and how they aligned with the Care Quality Commission regulations.
 

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.
Staff worked collaboratively to deliver safe care that was specific to each person’s needs and clinical diagnosis. Staff used their training and knowledge to ensure people received the right level of support and could demonstrate how they would assess for changes, such as an infection. An effective structure within the service ensured that when changes or health concerns arose these were escalated promptly to the clinical lead on the care package. This ensured people received timely support, involving external professionals when needed.
 

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.
Staff supported people to live healthier lives by promoting emotional wellbeing through focusing on the aims and goals of each person and helping them to achieve them. People supported by Apollo Home Healthcare were given the opportunity to live at home instead of in hospital and where possible they were supported to improve their physical health.
People were supported to go to activities that were important to them such as football games and holidays through the planning and dedication of Apollo and their staff which had a positive impact on people’s emotional wellbeing. One relative told us, “(Name) has been on holiday with carers from Apollo on two occasions – once for a reunion with (their) university friends, and once for a wedding. The carers pulled out all the stops to make it happen.”
 

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.
The provider monitored the effectiveness of the care through regular audits, spot checks, supervisions and feedback from people using the service and their families.
Due to the nature of the service, monitoring of clinical expectations was imperative to ensure that the correct support was provided at all times. The management team explained how their service has positively impacted the lives of people they support and significantly improved the quality of life for some.
 

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.
The provider ensured people’s consent to care and treatment was obtained. Staff received training in the Mental Capacity Act (MCA) and understood the importance of this. One staff member said, “I understand that the MCA is a UK law that protects people who lack the mental capacity to make decisions for themselves.”
People confirmed staff were respectful and gained their consent when providing care and support. One relative told us, “(Name) is fully conscious but can’t speak. Despite that, (they are) constantly asked what (they) want, and what they are going to do.”
People’s care files contained a signed document giving consent in different areas, for example providing care in the person’s home and medication administration.