The Care Quality Commission
  • Doctor
  • GP practice

Dr S K Bhardwaj and Dr M R Masood Also known as Symonds Green Health Centre

Overall: Good read more about inspection ratings

Symonds Green Health Centre, Filey Close, Stevenage, Hertfordshire, SG1 2JW (01438) 364488

Provided and run by:
Dr S K Bhardwaj and Dr M R Masood

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Dr S K Bhardwaj and Dr M R Masood on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Dr S K Bhardwaj and Dr M R Masood, you can give feedback on this service.

24 July 2019

During an annual regulatory review

We reviewed the information available to us about Dr S K Bhardwaj and Dr M R Masood on 24 July 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

25 August 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr S K Bhardwaj and Dr M R Masood on 25 August 2016. Overall the practice is rated as good.

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • The practice had a process in place to act on alerts that may affect patient safety. However we found the practice process for record keeping was not explicit.
  • There was an infection control protocol in place and staff had received up to date training. However we did not see evidence of a recent infection control audit.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Staff told us that they had received an induction when they were recruited. However we did not see documentary evidence of this induction.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a leadership structure and staff felt supported by management.
  • The practice had a number of policies and procedures to govern activity and held regular governance meetings. However some policies we reviewed were undated and needed a review.

The areas where the provider should make improvement are:

  • Strengthen the recording systems relating to safety alerts so a strategic overview is available.
  • Formalise regular infection control audits.
  • Ensure training records related to staff induction are kept up-to-date.
  • Review practice specific policies so they reflect current requirements and are dated.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice