We carried out a review of the data available to us about Manor View Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Manor View Practice, you can give feedback on this service.
We decided to undertake an inspection of Manor View Practice on 21 January 2020 following our annual review of the information available to us. This inspection looked at the following key questions: Safe, Effective and Well Led.
We based our judgement of the quality of care at this service on a combination of:
We have rated this practice as good overall.
We rated the population groups older people, people with long-term conditions, families, children and young people, working age people (including those recently retired and students), people whose circumstances may make them vulnerable and people experiencing poor mental health (including people with dementia) as good.
We rated the population group families, children and young people as requires improvement because:
We found that:
Whilst we found no breaches of regulations, the provider should:
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care
We carried out an announced inspection of Manor View Practice on 28 October 2015. This was a comprehensive inspection under Section 60 of the Health and Social Care Act (2008) as part of our regulatory functions. The practice achieved an overall rating of good. Specifically, we found the practice to be good for providing safe, effective, caring, responsive and well-led services. It was good for providing services for older people; people with long-term conditions; families, children and young people; working age people; people whose circumstances may make them vulnerable and people experiencing poor mental health.
Our key findings were as follows:
Systems were in place to identify and respond to concerns about the safeguarding of adults and children.
We saw patients receiving respectful treatment from staff. Patients felt they were seen by polite, caring and helpful staff. Patients reported feeling satisfied with the care and treatment they received.
The practice offered a number of services designed to promote patients’ health and wellbeing and prevent the onset of illness.
The practice acted upon best practice guidance to further improve patient care.
The management and meeting structure ensured that appropriate clinical decisions were reached and action was taken.
The practice appeared clean and infection control processes were adhered to.
Systems were in place and adhered to for the appropriate management of medicines.
There were areas of practice where the provider needs to make improvements.
The provider should:
Ensure there is a programme of repeated (full cycle) clinical audit.
Take steps to reduce the waiting time for advance release routine pre-bookable appointments and improve patients’ access to the practice by telephone.
Ensure all policies and procedures are reviewed and up-to-date.
Ensure that all medicines provided for use in an emergency are stored together.
Chief Inspector of General Practice