The Care Quality Commission
  • Doctor
  • GP practice

New River Health

Overall: Good read more about inspection ratings

2 St Mary's Courtyard, Church Street, Ware, Hertfordshire, SG12 9EF (01920) 468941

Provided and run by:
New River Health

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about New River Health on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about New River Health, you can give feedback on this service.

23 October 2019

During an annual regulatory review

We reviewed the information available to us about New River Health on 23 October 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

21 April 2016 and 9 May 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Church Street Surgery over two days on 21 April 2016 and 9 May 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they felt the practice offered a good service and staff were supportive and helpful. They commented that they were treated with dignity and respect and staff were caring.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • The practice sought the views of the patient participation group (PPG) to help them with the management of complaints.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.
  • The practice was pro-active in identifying carers and had a carers lead.
  • They were working towards accreditation as a Purple Star practice. Purple Star was a local initiative hosted by Hertfordshire county council that promoted health equality for people with learning disabilities.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice