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Grosvenor Manor Care Centre Good

The provider of this service changed - see old profile


Inspection carried out on 18 January 2021

During an inspection looking at part of the service

Grosvenor Manor is a residential care home providing personal and nursing care for up to 81 older people. The home accommodates people across a two-storey adapted building. At the time of the inspection 71 people were living at the home.

We found the following examples of good practice.

The provider had developed robust policies and procedures to manage any risks relating to the Covid-19 pandemic. These were clear to follow and regularly updated.

At the time of the inspection, residents were unable to see visitors in person. However, people could keep in touch by telephone and videocalls. In preparation for future visits, designated visiting areas containing protective screens were in place. Although unable to visit in person, relatives did feel well informed. One told us, “[Grosvenor Manor] is very good at generally keeping in touch and so I have a sense of what's going on.”

People receiving care spoke positively about the care they received and told us they were happy living at Grosvenor Manor. Relatives also shared positive feedback. One told us, “The care is absolutely first class, I could not ask for any better. The staff are so kind. They are amazing. They have such a lovely attitude.”

The registered manager had ensured systems were in place to implement regular testing of both staff and residents.

Staff had access to the personal protective equipment (PPE) they needed and there were PPE ‘stations’ situated at regular points around the home. Discreet signage was visible on the bedrooms doors of any resident who had either tested positive for Covid-19 or was shielding due to displaying symptoms. This was helpful in informing staff before entry to ensure the appropriate PPE was being worn and any enhanced procedures were being followed.

Inspection carried out on 5 July 2019

During a routine inspection

About the service

Grosvenor Manor is a residential care home providing personal and nursing care for up to 81 older people including people living with dementia. The home accommodates people in one two-storey adapted building. At the time of the inspection 47 people were living at the home.

People’s experience of using this service and what we found

The registered manager and staff team were consistently kind and caring and promoted people’s continued independence and actively encouraged people’s participation in the development of the home. Feedback from people and their relatives was consistently sought and acted upon to further develop the service offered at the home.

People’s needs had been assessed, care plans developed, and risk assessments put in place to ensure people’s individual needs could be met and risks reduced or mitigated. People told us they were fully involved in this process and that care plans were regularly reviewed and updated.

Staff had developed positive relationships with people and their relatives. They had an excellent understanding of how to meet each person’s individual needs and fully understood their routines and preferences. People’s privacy and dignity was consistently respected.

People participated in purposeful activities and pastimes which were meaningful to them, both in the local and wider community. Positive outcomes had been achieved through the encouragement of regular exercise and activity. Staff took the time to get to know what people enjoyed doing and were pivotal in the deliverance of individualised activities and pastimes.

Community links had been established and people spoke positively about the volunteers that visited the home to participate in a wide variety of activities. People were encouraged to maintain contact with relatives and friends.

Safe recruitment procedures were in place and staff were supported in their role with appropriate training and supervision. The staff and management team worked closely with health and social care professionals.

Medication was managed safely by trained and competent staff. Medicines policies and procedures were available for staff along with best practice guidance. Emergency procedures and contingency plans were in place.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

This service was registered with us on 10/07/2018 and this is the first inspection.


We will continue to monitor all intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at