Updated 15 March 2019
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
One inspector carried out the inspection
Service and service type:
T & G Resourcing is a domiciliary care agency. Domically care provides care and support in people’s own homes to enable them to be as independent as possible. At the time of our inspection there was one person using the service.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave the provider 48 hours’ notice of the inspection visit. This was to ensure that the registered manager was at the office as this is a small service. The inspection took place on 18 February 2019.
What we did:
We reviewed the information we had received about the service since it’s registration in June 2018. One telephone call was made to the person using the service. On this occasion we had not asked the provider to complete a provider information return (PIR). A PIR is a form that asks the provider to give some key information about the service. This includes what the service does well and improvements they plan to make. However, we offered the provider the opportunity to share the information they felt was relevant.
At the provider’s office we spoke with the registered manager. We reviewed the care records for the person using the service. We looked at a range of records relating to the running of the service such as two staff files. We also spoke with the registered manager about the key actions they took to look at quality and safety. After the visit we spoke to one person using the service by telephone.