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Inspection carried out on 4 June 2019

During a routine inspection

About the service:

SureCare Trafford is a domiciliary care agency that provides personal care and support to people living in their own homes. Not everyone using SureCare Trafford receives a regulated activity. The Care Quality Commission only inspects the service being received by people provided with personal care. This is help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. When we inspected the service was being used by 16 people.

People’s experience of using this service:

People and relatives told us the service was caring, well-led and the staff knew them well and respected their needs and preferences. People told us they felt they received care in a safe way and that staff were helpful and reliable. We were told that staff were “lovely” and “like mates really”.

There were sufficient numbers of suitably trained and skilled staff working with people to meet their individual needs. Staff had received induction and a range of other training and support to enable them to carry out their work and support people safely. Only staff who had received training in medicine administration could give medicines. We were told, “They’re absolutely competent.”

The service had a thorough recruitment process to help ensure new staff were suitable to work with people in their homes. The provider had safeguarding systems and staff we spoke with were aware of the procedures for keeping people safe and had received training on it.

There were effective systems for assessing and managing risk to help make sure all were kept safe from foreseeable risks. Staff were supplied with personal protective equipment for use to prevent the spread of infections. Staff had received training on infection control.

Care was delivered in a personalised way which was in line with information recorded in people's care plans. People received support to maintain good nutrition and hydration and their healthcare needs were understood and met. We were told, “I feel like they’d respond to anything.”

Procedures were in use for assessing a person's mental capacity in line with the Mental Capacity Act 2005. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

People and their relatives were aware of how to raise concerns or complaints. Complaints received had been investigated and responded to in line with the provider's procedure.

Staff worked with health and social care professionals to support people and families when people were approaching the end of their lives. People’s spiritual needs and beliefs were explored with them and staff respected these.

People and their relatives were happy with how the service was managed. Care staff told us the management team in the service set high standards. Checks and audits were carried out to determine the quality of the care and people who used the service were asked for their views on service provision.

For more details, please see the full report which is on the CQC website at

Rating at last inspection: This service was registered with us on 25 June 2018 and this is the first inspection.

Why we inspected: This inspection was part of our routine scheduled plan of visiting services to check the safety and quality of care people received.

Follow up: We will continue to monitor intelligence we receive about the service and plan to inspect in line with our inspection schedule for those services rated good. If any concerning information is received we may inspect sooner.