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Surecare Wolverhampton Requires improvement Also known as JN Community Care Limited


Inspection carried out on 15 October 2019

During a routine inspection

About the service

Surecare Wolverhampton is a care at home service providing personal care to 9 people aged at the time of the inspection. The service supports people living in their own homes or flats.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People were not consistently supported by safely recruited staff as the provider had failed to complete all of the necessary checks. People were not consistently supported by staff who had sufficient training to meet their needs and related risks.

Records relating to medicines were not always completed accurately. Quality checks on medicines had not always identified where areas of improvement were required. The provider had failed to ensure checks on the quality of the service had been consistently completed. The provider had failed to ensure people were encouraged to feedback about their care and support.

People were supported by staff in a way they preferred. People had sufficient time with staff to meet their needs and did not have to rush. People were supported by staff who understood how to protect them from harm. People had risk assessments in place which gave staff guidance on how to reduce people's levels of risk.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported to eat and drink in line with their preferences. People were supported to be as independent as they were able by staff. Staff understood people's protected characteristics and people were supported by staff who shared their first language.

People felt able to raise concerns with the manager and any concerns had been acted on and investigated in full.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

This service was registered with us on 16/07/2018 and this is the first inspection.

Why we inspected

This was a planned inspection.


We have identified breaches in relation to the safe recruitment of staff, staff training and the governance of the service at this inspection.

Please see the action we have told the provider to take at the end of this report.

Follow up

We will request an action plan for the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.