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Inspection Summary


Overall summary & rating

Good

Updated 21 October 2019

We decided to undertake an inspection at Garston Medical Centre on 19 September 2019 following our annual review of the information available to us.

This inspection looked at the following key questions:

Safe, Effective, Caring and Well Led.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected.
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Patients we spoke with and comment cards we received indicated that staff dealt with patients with kindness and respect and involved them in decisions about their care. However, we found satisfaction in relation to healthcare professional interaction with patients during consultations had decreased in the latest 2019 GP patient survey.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Whilst we found no breaches of regulations, the provider should:

  • Improve the uptake rate for cervical cancer screening.
  • Demonstrate improved patient satisfaction taking account of the 2019 GP patient survey results.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

Inspection areas

Safe

Good

Effective

Good

Caring

Good

Responsive

Good

Updated 30 July 2015

The practice is rated as good for providing responsive services. It reviewed the needs of its local population and engaged with the NHS England Area Team and Clinical Commissioning Group (CCG) to secure improvements to services where these were identified. Most patients said they found it easy to make an appointment with a GP and that there were urgent appointments available the same day. The practice had good facilities and was well equipped to treat patients and meet their needs. Information about how to complain was available and easy to understand and evidence showed that the practice responded quickly to issues raised. The practice learned from complaints and shared learning with all staff.

Well-led

Good
Checks on specific services

People with long term conditions

Good

Families, children and young people

Good

Older people

Good

Working age people (including those recently retired and students)

Good

People experiencing poor mental health (including people with dementia)

Good

People whose circumstances may make them vulnerable

Good