Alperton Medical Centre

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We looked for evidence the service met people’s needs, and staff treated people equally and without discrimination. At our last inspection in 2021, we did not assess this quality statement and a rating of good was carried forward from a previous assessment in 2019. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The practice made sure that people could access the care, support and treatment they needed when they needed it. People could access the service in ways to suit their needs, for example online, in person and by telephone.The practice provided vulnerable patients with longer appointments such as those with a learning disability. Treatment rooms were available on the ground floor, automatic doors to the entrance and there was a side entrance for wheelchair access to the service.

The practice performed above local and national averages in the 2026 National GP Patient Survey for access. For example:

• 68% of patients found it easy to contact the practice by phone, compared with 62% across the Integrated Care Board (ICB) area and 57% nationally.
• 86% of patients found reception and administration staff helpful, compared with 83% across the ICB area and 85% nationally.
• 62% of patients found it easy to contact the practice via the website, compared with 57% across the ICB area and 58% nationally.
• 73% of patients had a good overall experience of contacting the practice which was in line with both the ICB and national averages.

Staff and leaders actively listened to information about people who were most likely to experience inequality in experience or outcomes. They tailored their care, support and treatment in response to this.

Staff treated people equally and without discrimination. Leaders proactively sought ways to address any barriers to improving people’s experience and worked with local organisations, including within the voluntary sector, to address any local health inequalities. Staff understood the importance of providing an inclusive approach to care and made adjustments to support equity in people’s experience and outcomes. The service had processes to ensure people could register at the practice, including those in vulnerable circumstances such as homeless people. Staff used appropriate systems to capture and review feedback from people using the service, including those who did not speak English or have access to the internet.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.