Alperton Medical Centre

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment in 2021, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The practice always treated people with kindness, empathy and compassion and respected their privacy and dignity. Arrangements were in place to promote patients’ privacy. Staff that chaperoned patients were aware of their responsibilities in maintaining people’s dignity and safety during an intimate examination, and we observed notices around the practice advising that chaperones were available and ready to support patients. Staff treated colleagues from other organisations with kindness and respect.

The 2026 National GP Patient Survey data reflected that people felt listened to and were treated with kindness. For example, 81% of patients who responded felt the healthcare professional was good at treating them with care and concern, compared to 84% across the local Integrated Care Board (ICB) area and 86% across England. Similarly, 92% of patients who responded had confidence and trust in the healthcare professional they saw or spoke with, compared to an ICB average of 92% and an England average of 93%. This was mirrored in feedback from people we spoke with during our assessment. The practice also had a feedback and testimonials board with cards of praises received from patients, students, external agencies and health professionals.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.