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Inspection Summary


Overall summary & rating

Good

Updated 18 May 2018

Felix House is a residential service which provides accommodation, personal and nursing care to a maximum of 11 adults with mental health needs. At the time of our inspection there were nine people living at Felix House. People can access areas on the ground and first floors of two adjoining Victorian properties and include communal, group and garden facilities.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

At this inspection we found the service remained Good.

Why the service is rated good:

Staff were respectful and caring and had a good understanding of how they could support people with a focus on their wellbeing and abilities. People had good relationships with staff. There were enough staff, and members of the team and the registered manager supported them in their roles.

People had personalised care plans. These supported staff to provide care that was responsive and effective. Care plans had information about people’s needs and how they liked to be supported. Staff knew what they should do to safeguard people from abuse. Risk assessments supported people’s safety in a range of areas while maintaining their independence as far as possible.

The provider had systems in place to ensure people were safe, including risk management, checks on the environment and safe recruitment processes.

Staff had received induction, and had effective training and supervision.

The provider had processes in place to ensure that medicines were stored safely and people received their medicines correctly.

People’s views were sought through house meetings, surveys and care reviews. Changes were made and actions taken as a result. There were systems in place to continually monitor and improve the quality of the service. Relatives felt involved and included in the service.

People are supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible. The policies and systems in the service support this practice.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 18 May 2018

The service remained Good.

Effective

Good

Updated 18 May 2018

The service remained Good.

Caring

Good

Updated 18 May 2018

The service remained Good.

Responsive

Good

Updated 18 May 2018

The service remained Good.

Well-led

Good

Updated 18 May 2018

The service remains Good.