The practice was rated as good overall, however we rated the population group for families and young people as requires improvement because:
Not all of the practice nurses had completed Level 3 safeguarding training, as set out in the Intercollegiate Document, ‘Safeguarding Children and Young People: Roles and Competencies for Healthcare staff ’(January 2019). Also, the child safeguarding policy, required reviewing so that it took into account of this document, and other recent relevant national guidance.
The cervical screening uptake rates required improvement to bring it into line with the Public Health England programme target.
The childhood immunisation uptake rates required improvement to bring them into line with the 95% WHO target.
The previous inspection also stated that the practice should continue in their efforts to improve telephone access for patients, access to appointments and to improve patients’ experience of continuity of car.
This review did not involve an inspection visit and was carried out remotely because of the current Covid19 pandemic situation. Our findings were based on the documentary evidence provided by the practice and were as follows:
All nurses had now completed level 3 in safeguarding. The practice had renewed their Child Safeguarding Policy, which contained relevant national guidance. This will be reviewed annually the next date being November 2020.
Since the previous inspection the practice had undertaken an audit on cervical screening and from this a number of changes have been made and new initiatives carried out. This had resulted in an increase of patients attending for smear appointments.
The immunisation rates for children have increased to above the WHO 90% target. The practice made changes and introduced a system with the Health Visiting team relating to children who are repeatedly not brought to the practice for immunisation.
Since the previous inspection another GP patient survey had been carried out. post -covid working. This was using paper surveys from clinicians, patients who attended the practice and text surveys. The results showed that patients were more satisfied with access to the practice.
This includes e consult, telephone, video and face to face consultations.