Dr AM Deshpande & Dr P Gurjar Practice Also known as Dr A Deshpande & Partners

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

At our last assessment, we rated this key question as Good. At this assessment, the rating remains the same. We looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and treatment. The service supported staff wellbeing.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Arrangements were in place to promote patients’ privacy. National GP Patient Survey data reflected people felt listened to and were treated with kindness. Staff we spoke with understood Gillick competency and there was a process to ensure young adults had control over their own privacy and the amount of parental involvement in managing their care and support.

During the site visit we observed staff to be friendly and helpful with people at the reception desk and when supporting people by telephone. Clinical rooms had privacy curtains.All staff were aware of the importance of people’s confidentiality and gave examples of how this was maintained.Staff also gave examples of how they treated people with kindness, respect and compassion.

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Feedback from people demonstrated they were confident that staff understood their individual needs.

We reviewed the National GP Patient Survey data, published in July 2025. The indicator for the percentage of respondents who stated that during their last appointment, the healthcare professional was very good or fairly good at listening to them was above the England average.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

The service listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

There was a triage system in place to make sure people with urgent needs could access care promptly. Because this was a smaller practice, staff knew many patients well and could recognise when someone needed extra support. They could also request help from clinicians, who responded quickly when needed.

The service cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff told us they were valued by leaders. Leaders had taken steps to recognise and meet the wellbeing needs of staff, for example, all staff were given an additional day’s leave each year on their birthday. Staff reported being supported if they were struggling at work. We saw team building events were established within the practice.