Dr Iqbal and Partners Also known as Abernethy House Surgery

Updated 20 April 2026

Date of Assessment: 30 April 2026. Abernethy House Surgery (Dr Iqbal and Partners) is a GP practice and delivers services to approximately 11,800 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is approximately 67.45% White, 8.14% Asian, 6.38% Mixed, 10.05% Black and 7.97% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 6th decile (6 of 10). The lower the decile, the more deprived the service population is relative to others.

This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.

Staff kept facilities clean and maintained equipment appropriately to ensure people were kept safe. They assessed and managed the risk of infection well and took steps to control the risk of it spreading. There were enough staff with the right skills, qualifications and experience.

Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes.

Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity.

People could access care, treatment and support when they needed it. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the service and sought ways to address any barriers.

The service had a clear vision and strategy, which considered the needs of the people who used their service and the wider community. Staff understood their individual roles and responsibilities. Leaders accounted for the actions, behaviours and performance of staff through clear and effective governance processes.

This inspection was included as part of a pilot which looked at new and innovative ways of fulfilling CQCs regulatory obligations. AI was used to support the creation of notes during some of the conversations, with human oversight and review to confirm factual accuracy. This was conducted with the consent of the provider and people interviewed.

Updated 20 April 2026

As part of our assessment, we reviewed feedback from people who used the service to understand their views and experience of the service. This included speaking with people using the service at the time of our assessment and reviewing other feedback available to us. People were generally positive about the quality of their care and treatment. They described how staff treated them with kindness and compassion and respected their privacy. This was mirrored in the results of recent surveys, including the 2025 National GP Patient Survey, which showed most people were satisfied. Some people that we spoke with who provided feedback after the assessment visit said that consultations could at times be rushed. and that it was not always convenient for them to be waiting in all day to receive a call back from the practice. These matters were being addressed by the practice in order to improve patient experience. There was an active patient participation group (PPG) who represented the views of people using the service. We spoke with representatives from the PPG who described how leaders made positive changes because of feedback.