Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Crosslands Surgery on 21 June 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
- There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
- Risks to patients were assessed and well managed.
- Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
- Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
- Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
- Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
- The practice had good facilities and was well equipped to treat patients and meet their needs.
- There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
- The provider was aware of and complied with the requirements of the duty of candour.
The areas where the provider should make improvement are:
- The practice should monitor and reduce the frequency of long waits in reception and provide information to patients about likely delays.
- The practice should consider developing a website to provide patients with more detailed information about the service and practice news.
- The practice had only identified 14 carers at the time of the inspection. The practice should aim to ensure that patients who are carers are identified and their needs assessed.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice