Updated 8 May 2019
The Lander Medical Practice is located within the Cornwall local authority area and is one of 65 practices serving the NHS Kernow CCG area. It provides primary medical services to approximately 18,200 patients.
Information published by Public Health England rates the level of deprivation within the practice population group as sixth on a scale of one to ten. Level one represents the highest levels of deprivation and level ten the lowest.
The practice has a large proportion of patients registered of working age; 60.4% are aged 18-64 which is higher than the CCG average of 56.7% but comparable to the national average 62%. The practice has less patients over 65 at 19.6% when compared to the local average of 25.3%. Of the patients registered with the practice, 96.6% are White British, 1.1% are from mixed race ethnic groups, 1.8% are Asian, 0.2% are of Black African origin with the remaining 0.3% being of other races.
The practice is registered with the CQC and services are provided from one location at The Lander Medical Practice, Truro Health Park, Infirmary Hill, Truro, Cornwall, TR1 2JA. We visited this location as part of our inspection. The practice has six male GP partners and two female GP partners who are contracted to provide Personal Medical Services (PMS) and who are registered with the CQC for the following five regulated activities: diagnostic and screening procedures, family planning, maternity and midwifery services, surgical procedures and treatment of disease. PMS contracts offer local flexibility compared to the nationally negotiated General Medical Services (GMS) contracts by offering variation in the range of services which may be provided by the practice, the financial arrangements for those services and the provider structure.
The practice provides a range of services including maternity care, childhood immunisations, chronic disease management and travel immunisations and several enhanced services (enhanced services require an enhanced level of service provision above what is normally required under the core GP contract) including childhood immunisation, minor surgery, learning disability health checks, extended opening hours, and rotavirus and shingles immunisations. Private travel vaccinations are offered in addition to those available free of charge on the NHS.
The remainder of the practice team at The Lander Medical Practice is made up of five female salaried GPs, six practice nurses, four health care assistants, a practice manager, a deputy practice manager and twenty five administrative and reception support staff.
There was an in-house physiotherapy unit with a practice employed team and this had led to reduced waiting times for treatment. The average waiting time for urgent patients was 2-3 days and for routine patients it was a 3-4 week wait.
The surgery is open between 8am and 6.30pm Monday to Friday and booked appointments are available with a GP or nurse during these times. Pre-bookable appointments are also available to all patients at additional locations within the area, as the practice is a member of the local GP federation. These appointments are available between 6pm and 8pm Monday to Friday and between 8am and 8pm at the weekend.
The practice has opted out of providing out-of-hours (OOH) services to their own patients and directs patients to the out-of-hours provider by providing access details on their answerphone, on the website and on the outer door.