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Inspection Summary

Overall summary & rating


Updated 7 December 2019

About the service

Acts Health Care Ltd is a domiciliary care service. At the time of the inspection they were providing personal care support to four people who lived in their own homes. CQC only inspects where people receive personal care. Personal care is help with care related to personal hygiene and eating. Where people do receive personal care, we also consider any wider social care provided. The domiciliary care service operated from the provider’s office in Derby.

People’s experience of using this service and what we found

The provider had taken steps to help ensure people received safe care. Staff understood how to identify and reduce risks associated with avoidable harm and abuse. Steps were taken to identify and manage any healthcare related risks to people. People’s care needs were met by sufficient numbers of care staff. Checks had been made on staff as part of their recruitment to help the provider appoint staff who were suitable for the job role. Staff understood what action to take to help prevent and control infection. Medicines were managed safely. The service took opportunities to learn and improve.

People’s health and care needs had been assessed. Staff had been trained in areas relevant to people’s needs and had been checked as being competent. Staff received regular support from the registered manager and they felt supported in their role. When people needed care with their nutrition and hydration, staff understood people’s needs and followed people’s care plans and risk assessments. The service worked with other health and social care professionals to ensure people received effective care. People were supported to have maximum choice and control of their life and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were kind to people and respectful of them and their homes. People were involved in decisions relating to their care and support. Staff followed care plans and risk assessments that promoted people’s independence and choices and respected their privacy and dignity.

Staff took an interest in people’s lives and experiences when they spent time with them. People had been able to discuss what was important to them when they developed their care plans with staff. People’s choices were respected by staff. People’s communication needs were assessed and met. People had been provided with information on how to make a complaint or raise or concern. Complaints had been investigated quickly and openly and the registered manager had looked to make improvements from any lessons learnt.

The provider had clear values and aimed to provide respectful and personalised care. Systems were being followed to help check on the quality and safety of services and identify continuous learning and improvements. The registered manager led with an open and approachable management style. The registered manager was inclusive of people's, relatives' and staffs' views when developing the service.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

This service was registered with us on 6 July 2018 and this is the first inspection.

Why we inspected

This was a planned inspection based on the date of registration.

We found no evidence during this inspection that people were at risk of harm.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 7 December 2019

The service was safe.

Details are in our safe findings below.



Updated 7 December 2019

The service was effective.

Details are in our effective findings below.



Updated 7 December 2019

The service was caring.

Details are in our caring findings below.



Updated 7 December 2019

The service was responsive.

Details are in our responsive findings below.



Updated 7 December 2019

The service was well-led.

Details are in our well-Led findings below.