The Northolme Practice

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

The service had arrangements to promote people’s privacy, which included access to private rooms/areas to discuss confidential issues. The service performed better than both local and national averages for responses to the 2025 National GP Patient Survey. This showed people felt listened to and felt they were treated with kindness and compassion. For example, 93% of respondents found the reception and administrative team at the practice helpful, compared to a local average of 84% and a national average of 83%.

We saw that patient confidentially was effectively managed at reception, with private rooms available to discuss personal issues if required, and distraction music being played in the waiting area. Conversations could not be overheard from consulting rooms.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.