• Doctor
  • GP practice

Crossfell Health Centre

Overall: Good read more about inspection ratings

Crossfell Road, Middlesbrough, Cleveland, TS3 7RL (01642) 296777

Provided and run by:
Crossfell Health Centre

Latest inspection summary

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Background to this inspection

Updated 20 December 2021

Crossfell Health Centre is located in Middlesbrough at:

Crossfell Road



The provider is registered with CQC to deliver the Regulated Activities; diagnostic and screening procedures, maternity and midwifery services and treatment of disease, disorder or injury and surgical procedures These are delivered from a single site.

The practice is situated within the Tees Valley Clinical Commissioning Group (CCG) and delivers General Medical Services (GMS) to a patient population of about 9035. This is part of a contract held with NHS England.

The practice is part of a wider network of GP practices – The Greater Middlesbrough Primary Care Network(PCN). The PCN is made up of seven other GP practices which deliver care to around 62,618 patients.

Information published by Public Health England shows that deprivation within the practice population group is in the lowest decile (one of 10). The lower the decile, the more deprived the practice population is relative to others.

According to the latest available data, the ethnic make-up of the practice area is 2.3% Asian, 95.3% White, 0.8% Black, 1.3% Mixed, and 0.3% Other.

The age distribution of the practice population closely mirrors the local and national averages.

The practice is open from Monday to Friday from 8.30am until 6pm.

There is a team of six GPs (two males and four females) who provide cover at the practice. The practice has a team of two nurses and two health care assistants who provide nurse led clinics for long-term conditions. There are two regular locum advanced nurse practitioners working at the practice, in addition. The GPs are supported at the practice by a team of reception and administration staff. The practice manager and office manager provide managerial oversight.

Due to the enhanced infection prevention and control measures put in place since the pandemic and in line with the national guidance, most GP appointments were telephone consultations. If a GP needs to see a patient face-to-face then the patient is asked to attend the surgery.

Extended access is provided locally by ELM Alliance Federation, known as The Star Service, where late evening and weekend appointments are available. Out of hours services are provided by ELM Alliance Federation at local hubs, and are accessed via NHS 111.

Overall inspection


Updated 20 December 2021

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Crossfell Health Centre on 4 October 2017. The overall rating for the practice was good. The full comprehensive report on the October 2017 inspection can be found by selecting the ‘all reports’ link for Crossfell Health Centre on our website at .

This inspection was a desk-based review carried out on 6 April 2018 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the ‘should’ that we identified in our previous inspection on 4 October 2017. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

At our inspection on 4 October 2017 we reported that: The provider should ensure action is taken to improve telephone access to the Practice. Results from the national GP patient survey showed that patient’s satisfaction with how they could access care and treatment was below local and national averages. We rated the location as requires improvement for providing responsive services.

The practice is now rated as good for providing responsive services.

Our key findings were as follows:

  • The provider has made changes to the appointment system which has improved access for patients.
  • Did not attend (DNA) rates for the month of March 2018, in comparison to October 2017 had reduced by almost 50%
  • The provider has introduced a nine months closure to the patient list to reduce the pressure around access to care.
  • Test results and prescriptions can now only be accessed via the telephone after 2pm (for results) and 4pm (for prescriptions) to reduce early morning pressure around telephone access.
  • Since October, each GP has additional telephone slots available for consultation
  • The provider has now reinstated GP pre-bookable appointments throughout the week. (Previously only offered on Saturdays).
  • The patient participation group carried out a survey which asked patients views about telephone access to the practice.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice