You are here

The Red House Nursing Home Requires improvement

The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating

Requires improvement

Updated 18 December 2019

The Red House Nursing Home is a 'care home'. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. The Red House is registered to provide accommodation, nursing and personal care for up to 31 older people in one adapted building. There were 18 people using the service at the time of our inspection. Some people using the service were able to tell staff how they preferred their care provided.

People’s experience of using this service and what we found

We found there were four breaches of regulations three of which had continued since our inspection in July 2018. People did not always receive safe care and treatment to reduce risks to their health and safety. Staff did not receive the support and supervision they needed. Audits and checks on the quality of service people received had been undertaken and shortfalls had been identified. Action had been taken in some areas of the service and improvements had been made. Other areas needed more work and development to ensure improvements were embedded and sustained. Records were not kept up to date. The provider had not ensured that consent to care and treatment was in line with law and guidance.

This is the second time the service has been rated Requires Improvement.

The provider had identified that the service was not working as well as it should and had taken action. The provider had employed two consultants to re-assess and develop all the systems used within the service to make improvements. One of the consultants was a previous registered manager of the service. They knew the service well.

People were not always fully protected from risks. Risks had been identified but not all risks to people had been properly assessed and minimised. There was not always clear guidance for staff regarding risks relating to choking, when people became distressed and health conditions such as constipation.

People's capacity to make decisions about their lives had not been assessed. Meetings had not been held to make sure all decisions were made in people’s best interests.

Staff did not receive the support and monitoring they needed to undertake their roles effectively and safely. Nurses employed by the service had not received clinical supervision to make sure their skills were up to date and in line with best practise.

The service did not have a registered manager in post. The provider was in the process of trying to recruit a new manager but at the time of the inspection no appointment had been made.

The consultants had implemented new quality assurance systems. Audits and checks had been completed at the service. These checks had identified shortfalls, and improvements were being made. Some records were not up date.

People's needs were assessed before they started using the service. People were supported to express their views and make decisions about their care. People had care plans that provided guidance for staff to provide care that was responsive to people's needs. Care plans were personalised.

When people were unwell or needed extra support, they were referred to health care professionals and other external agencies. People were safeguarded from the risk of abuse

Staff treated people with dignity and respect. Staff helped to maintain people's independence by encouraging them to do as much as possible. People were supported to do things they wanted to do.

People's medicines were safely managed, and systems were in place to control and prevent the spread of infection. People's needs were assessed before they moved into the service. Staff received an induction and ongoing training that enabled them to have the skills and knowledge to provide effective care. Staff were recruited safely. When shortfalls were identified in the recruitment procedure immediate action was taken.

People were given info

Inspection areas


Requires improvement

Updated 18 December 2019

The service was not always safe.

Details are in our safe findings below.


Requires improvement

Updated 18 December 2019

The service was not always effective.

Details are in our effective findings below



Updated 18 December 2019

The service was caring.

Details are in our caring findings below.



Updated 18 December 2019

The service was responsive.

Details are in our responsive findings below.


Requires improvement

Updated 18 December 2019

The service was not always well-led.

Details are in our well-Led findings below