The Ridge Medical Practice

Updated 22 January 2026

Date of assessment 17 February 2026. The Ridge Medical Practice isa GP practice located at Cousen Road, Great Horton, Bradford BD7 3JX.There are 3 branch sites 1located at 93 Smith Avenue, Wibsey BD6 1HA, another at Ridings way, off the Crescent, Buttershaw, Bradford, BD6 1HA and another at Great Horton Road, Horton Bank Top, Bradford, BD7 4PL. At this assessment we visited the main site located at Cousens Road. The provider is registered with the Care Quality Commission (CQC) to deliver the regulated activities, Diagnostic and screening procedures, Maternity and Midwifery services, Family Planning, Surgical procedures and Treatment of disease, disorder or Injury.

The practice is situated in the West Yorkshire Integrated Care Board(ICB) area and provides personal medical care to 32,130 patients. Information published by the Office for Health Improvement and Disparities, rates the level of deprivation within the practice population as 1 on a scale of 1 to 10. The lower the decile, the more deprived it is relative to others. The National General Practice Profiles state that the ethnic make-up of the practice area is 50.42% White,40.24% Asian,3.06% Black and 6.28% from mixed and other non-white backgrounds.

The assessment considered the demographics of the people using the service, the context the service was working within and how this affected service delivery.

The practice demonstrated effective systems for monitoring care and using audit activity to drive improvements; however, several areas still require further development to achieve consistently high performance. While recent actions have strengthened cervical screening processes and improved uptake, earlier rates indicated gaps in recall and follow-up arrangements. Childhood immunisation outcomes also showed variability, with one indicator notably below target. Patient feedback was varied. Continued focus on embedding improvements and sustaining higher uptake across all screening and immunisation areas is needed.

The practice demonstrated a strong commitment to personalised, inclusive and well coordinated care. Staff worked in partnership with patients and used population specific training to meet diverse needs. The provider took proactive steps to improve screening uptake by engaging with underserved groups to strengthen communication. Multidisciplinary working, community outreach, and structured care planning processes further supported continuity and positive health outcomes. However, patient feedback highlighted ongoing challenges with access, particularly via telephone, and satisfaction scores were generally slightly below local and national averages. While a new telephony system and other improvement measures had been introduced, their impact was not yet fully embedded. Continued focus on improving access, strengthening patient experience and reducing inequalities will be essential to achieve greater consistency across all areas.

We carried out a focused assessment at The Ridge Medical Practice. During our assessment were viewed all quality statements under the key questions responsive and 1 quality statement under the key question effective. Ratings for all other key questions and quality statements are carried forward from the previous inspection. The service is rated good overall, and good for each key question.

Updated 22 January 2026

As part of the assessment, we reviewed the National GP Patient Survey(2025), the NHS Friends and Family Test (FFT), the practice’s own survey, and feedback submitted via the Care Quality Commission’s Give feedback on care page.

The National GP Patient Survey (2025) showed that 85% of patients felt their needs were met during their last general practice appointment, compared with the national average of 90%. It also showed that 93% of patients had confidence and trust in the healthcare professional they saw or spoke to, which is in line with the national average. In addition, 61% of people described their overall experience of the GP practice as good, compared with the national average of 75%.

The practice provided additional survey data collected separately from the NHS FFT and the GP Patient Survey. Findings from the in-house survey conducted by the practice represented the views of 2,577 surveys, the survey had a 46% completion rate. It showed that 10% of respondents found it easy or fairly easy to get through on the telephone, which was a 5% increase from the previous year. It also found that 42% of patients rated their experience of contacting the practice as very good or fairly good, a 19% increase from the previous year. The practice did, however, see a 14% reduction in the number of patients able to speak to or see their preferred GP.

NHS Friends and Family Test (FFT) results between January 2025 and January 2026 showed an average of 70.8% of patients rated the service as good or very good. The average for the West Yorkshire Integrated Care Board (ICB) was 89.7% with a rating of good or very good.

We also received feedback via the Give feedback on care section of the CQC website. Of this feedback, 25% was positive or neutral, including comments about the considerate nature of staff and how patients felt listened to. The remaining feedback described difficulties in booking appointments and accessing the practice by telephone.