Hadleigh Boxford Group Practice

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• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence staff involved people in decisions about their care and treatment and provided them with advice and support. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support.

The service had effective arrangements in place to provide a range of health checks, including NHS Health Checks for eligible people, physical health checks for people with a severe mental illness, and annual health checks for people with a learning disability. For example, between April 2025 and March 2026, all eligible patients with a learning disability were offered an annual health check. Of those invited, 82% received a health check and 2% declined the offer. Follow up arrangements were in place for those who had not yet attended, which included contact by telephone and liaison with other professionals to support with uptake.

Service leaders and staff supported national priorities and initiatives which included for example, stopping smoking and tackling obesity. There was a self-testing blood pressure monitor in an area off the waiting room. Arrangements were in place to monitor and act on the results for these. The service had 23 home blood pressure monitors for free loan. A range of information was available in the waiting room area and on the service’s website which signposted people to information and local and national support groups to encourage healthier living. Staff we spoke with told us the service held events, for example for cervical screening awareness, to raise awareness and encourage uptake.

The service monitored all people’s care and treatment to continuously improve it. They ensured outcomes were positive, consistent and fully met the expectations of people themselves.

The service demonstrated positive outcomes for people and had achieved uptake rates for childhood immunisations and a range of cancer screening programmes that were above national targets. For example, the service performed above the World Health Organisation target for the uptake of childhood immunisations and above the national target for breast and bowel cancer screening. The service met the national target for cervical screening uptake for women aged 50 to 64 years. Although cervical screening uptake was slightly below the national target for women aged 25 to 49 years, they had identified the reducing uptake and acted to ensure sufficient workforce and appointment capacity. Leaders told us the uptake of cervical screening had improved and provided unverified data which supported this view.

The service had a data lead who monitored performance data and worked with leaders to proactively plan workforce capacity and appointment availability in response to demand. Leaders proactively supported clinicians to develop expertise across several areas of practice. This enabled clinicians to undertake a variety of roles and allowed the service to respond effectively to meet people’s needs.

All staff were actively engaged in supporting and improving quality and outcomes for people. Effective recall systems were in place and flexible appointment times, which included early mornings at the service and in the evenings and weekends at a nearby service. All staff promoted the uptake of screening and childhood immunisations opportunistically and arrangements were in place for people to discuss any questions with a clinician before they made a decision.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.