The Care Quality Commission
  • Doctor
  • GP practice

The Park Medical Practice

Overall: Good read more about inspection ratings

Maine Drive, Chaddesden, Derby, Derbyshire, DE21 6LA (01332) 667911

Provided and run by:
The Park Medical Practice

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about The Park Medical Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about The Park Medical Practice, you can give feedback on this service.

10/09/2020

During an inspection looking at part of the service

We carried out a desk top follow up inspection at The Park Medical Practice on 10 September 2020 to review the responsive key question.

We based our judgement of the quality of care at this service on documentation and information from the provider and information from out ongoing monitoring of data about services.

The practice was inspected in November 2019 where it received an overall rating of good, with a rating of requires improvement for the responsive key question due to poor National GP Survey results in regard to access via telephone.

At this inspection, we found the provider had addressed the survey results and carried out their own survey which demonstrated improvement in patient satisfaction results.

We have rated this practice as good for providing responsive services, and good overall.

We rated the practice as good for providing responsive services because:

  • The practice had conducted an action plan following the 2019 National GP patient results and reviewed patient satisfaction. Changes had been implemented to attempt to improve results.
  • The practice carried out their own patient survey regarding access to the practice and found that 75% of patients found it easy to access the practice.

This affected all population groups which were rated as good.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care.

14 Nov 2019

During an inspection looking at part of the service

We carried out an announced comprehensive inspection at The Park Medical Practice on 14 November 2019 as part of our inspection programme.

We decided to undertake an inspection of this service following our annual review of the information available to us. This was because of the length of time since the last inspection. Following our review of the information available to us, including information provided by the practice, we focussed our inspection on the following key questions.

Is the practice effective?

Is the practice caring?

Is the practice responsive?

Is the practice well led?

Because of the assurance received from our review of information we carried forward the rating of ‘good’ for the safe key question.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall.

We rated the practice as good for providing effective, caring and well led services services because:

  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

We rated the practice as requires improvement for providing responsive services due to patients not being able to access the practice easily. Although the practice had put in some systems to improve access, the impact had not demonstrated improvement.

This affected all population groups which have also been rated requires improvement.

Whilst we found no breaches of regulations, the provider should:

  • Review patient survey results to demonstrate improvement in patient satisfaction.
  • Consider the need for formal monitoring and audits of prescribing and consultations for non-medical prescribers within the practice.
  • Review the system for assuring locum or agency staff are appropriately trained for the role.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

16 December 2014

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The Park Medical Practice on 16 December 2014. Overall the practice is rated as outstanding.

Specifically, the practice was rated as good for providing safe services and outstanding for providing effective, caring, and responsive services and for being well led. In addition, it was rated as outstanding for providing services to the six population groups.

Our key findings across all the areas we inspected were as follows:

  • Patients expressed a high level of satisfaction about all aspects of the care and services they received. They described the staff as friendly, helpful and caring and said that they were treated with dignity and respect.
  • The practice was accessible and well equipped to meet patients’ needs.
  • Patients were able to access care and treatment when they needed it. They described their experience of making an appointment as good, with urgent appointments usually available the same day.
  • There was a holistic and proactive approach to meeting patients’ needs.
  • Systems were in place to keep patients safe and to protect them from harm. Lessons were learnt and improvements were made when things went wrong.
  • The practice had strong links with other providers to aid communication and multidisciplinary working, to meet patient’s needs.
  • The practice used innovative and proactive ways to improve outcomes for patients, working with other providers to share best practice.
  • The practice actively sought feedback from patients in a variety of ways, which was acted on. The practice had an active Patient Participation Group (PPG) who worked in partnership with the practice to improve the services for patients.
  • Staff were actively supported to continually develop their knowledge and skills to ensure the delivery of high quality care. The practice had a highly motivated and committed staff team with extensive experience and skills, to enable them to deliver well-led services. High standards were promoted and owned by all staff.
  • The culture and leadership empowered staff to carry out lead roles and innovative ways of working to meet patients’ needs, and drive continuous improvements. The management and governance of the practice assured the delivery of high-quality person-centred care.

We saw several areas of outstanding practice including:

  • The practice held the Quality Practice Award from the Royal College of General Practitioners, which is the highest award attainable from the College. The accreditation process supports practices to deliver the highest quality of care to their patients.

  • High importance was placed on patient empowerment, education and self-management of their health needs, with a focus on long-term conditions. Patients with diabetes received a copy of their review form and test results prior to attending reviews to enable them to prepare for this. They also received a written summary of their reviews, which helped them to self-manage their condition. They were also asked to share their experiences in staff meetings and patient groups as ‘patient’ experts.

  • The practice was proactive in reaching out to patients who were reluctant to attend the surgery. This included men. The practice ran a male health and well being campaign, which encouraged men to see a GP or nurse about any health issues or advice on lifestyle changes. This resulted in an additional 286 men attending the practice between June to August 2014 compared to the same period for the previous year.

  • There were high levels of engagement with patients and the patient participation group (PPG) to improve the services. The PPG was actively involved in the planning and delivery of services. The practice and the PPG held two health awareness events for all its patient population, involving various external organisations. A further event was planned in 2015.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice