The Care Quality Commission

Archived: Dr ME Silver's Practice Also known as Edmonton Medical Centre

234 Fore Street, London, N18 2LY

Provided and run by:
Dr ME Silver's Practice

Important: The provider of this service changed. See new profile

All Inspections

23 August 2013

During a routine inspection

We spoke with six patients during our visit. All patients were very satisfied with the service they received from their GP. A patient described the service as 'fantastic' and 'a wonderful surgery.' Patients were complementary about staff. One patient described staff as 'thoughtful, friendly and helpful.' We observed patients being treated with dignity and respect both by reception staff and clinicians. Patients understood the care and treatment choices available to them and felt they were given appropriate information and support regarding their care or treatment.

We met the principle GP during our visit. Patients spoken with confirmed that they had been able to make an appointment to see their GP without many problems, although sometimes the surgery was very busy. The practice had changed its system for making appointments in response to patient feedback.

The practice had the relevant safeguarding policies and procedures to follow should they have concerns about a child or vulnerable adult. Staff had received relevant training to ensure patients were protected from the risk of abuse.

Patients were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage medicines.

There were systems in place to monitor the quality of service provided and patients. Patients and their representatives were asked for their views about their care and treatment.