• Doctor
  • GP practice

The Albion Surgery

Overall: Good read more about inspection ratings

6 Pincott Road, Bexleyheath, Kent, DA6 7LP (020) 8304 8334

Provided and run by:
The Albion Surgery

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about The Albion Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about The Albion Surgery, you can give feedback on this service.

10 September 2019

During an annual regulatory review

We reviewed the information available to us about The Albion Surgery on 10 September 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

10 March 2016

During a routine inspection

Letter from the Chief Inspector of General Practice


We carried out an announced comprehensive inspection of the practice on 28 July 2015. We undertook this focussed inspection on 10 March 2016 to check that the practice had taken steps to rectify shortcomings that were identified at the July inspection. This inspection did not include a visit to the practice. You can read the report from our last comprehensive inspection by selecting the ‘all reports’ link for the Albion Surgery on our website at www.cqc.org.uk.

Overall the practice is rated as Good. Specifically, following the focussed inspection we found the practice to be good for providing safe services.

Our key findings across all the areas we inspected were as follows:

  • Systems and processes were in place to keep people safe. The practice had taken steps to review and update health and safety risk assessments and ensure that actions were completed.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

28 July 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The Albion Surgery on 28 July 2015. Overall the practice is rated as good. Specifically, we found the service was good for providing effective, caring, responsive and well-led services, we found it to require improvement for providing safe services.

Please note that when referring to information throughout this report, for example any reference to the Quality and Outcomes Framework data, this relates to the most recent information available to the CQC at that time.

Our key findings were as follows:

  • There were processes for reporting incidents and concerns which staff understood. Information about safety was recorded and monitored and actions were taken to make improvements when required;
  • Improvements had been made to the risk assessment process and these were being updated;
  • Patients’ needs were assessed and care and treatment was planned and delivered following best practice guidance;
  • Staff completed training appropriate to their roles and further training needs were identified and planned;
  • Patients told us they were respected, their privacy was maintained and they were involved in decisions about their care and treatment;
  • Patients said staff were kind, caring, approachable, helpful and knowledgeable;
  • Information about the services provided and how to complain were accessible to patients at the practice, in the patient information leaflet and on the practice website;
  • Patients who spoke with us had mixed experiences of getting appointments: for some this was easy, while others experienced difficulties getting through to the practice on the telephone;
  • The practice provided appointments outside of work and school hours and urgent appointments were provided on the same day;
  • The practice had good facilities and was equipped to treat patients and meet their needs;
  • There was a clear leadership structure and staff felt supported by management;
  • The practice sought feedback from patients and staff and acted upon it.

We saw one area of outstanding practice:

  • The Albion Social Club, which was initially set up by one of the nurses in 2013 to help prevent social isolation had become a fortnightly event which the Patient Participation Group (PPG) became involved in. The club met two evenings a month and had a regular programme of events and talks booked. The Club has been used to inform patients of the PPG and to seek attendees opinions of the services provided. The GPs identified patients to the PPG to be invited to attend the Social Club. Patient’s feedback about the Social Club was positive, with individuals appreciating the different events provided, the information aspect and the opportunity to meet socially on a regular basis.

However there were areas where the provider should make improvements.

The provider should:

  • Review and update health and safety risk assessments and ensure that actions are completed.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice