Updated 30 March 2026
Date of Assessment: 7 May 2026 to 13 May 2026. At our previous assessment in 2025, we found concerns including a breach of Regulation 17 – Good governance as the practice did not have risk assessments and calibration in place with a system to oversee this. This led to a rating of requires improvement in the Well-led key question. This assessment was to review the progress of the service on the concerns we found. We looked at 4 Quality Statements. This assessment found improvements in the areas of concern and that there was no longer a breach of the regulations. The service is now rated as Good overall
Pinner View Medical Centre is a GP practice and delivers service to 5690 patients under a contract held with NHS England. The National General Practice Profiles states that the ethnicity of the practice population is 44.04% Asian, 36.82% White, 5.23% Mixed, 6.88% Black and 7.03% Other. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 8th decile (8 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
We found that the service detected and controlled potential risks in the care environment. They made sure equipment, facilities and technology supported the delivery of safe care. The service made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development. Appraisals were seen for both salaried and locum staff. New staff were given an induction checklist. The service worked together well to provide safe care that met people’s individual needs. Staff involved people in reviews of their medicines and helped them understand how to manage their medicines safely. Staff regularly checked the stock levels and expiry dates for all medicines, including emergency medicines and vaccines. The practice had medical oxygen and a defibrillator for use in a medical emergency.
Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles.
We found some issues during our clinical searches. For example, for some patients with asthma who had been prescribed 2 or more courses of rescue steroids there was not a consistent follow up within a week of steroids being prescribed. We also found some patients on teratogenic medication who were not informed about risk. We found that some patients known to be diabetic by the practice were not coded as such on their system. The practice has implemented changes and followed up with patients following the results of our clinical searches.