Burdwood Surgery

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence staff involved people in decisions about their care and treatment and provided them with advice and support. Staff regularly reviewed people’s care and worked with other services to achieve this. At our last inspection, we rated this key question as Good. At this inspection, the rating remains the same.

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

The practice supported people to manage their health and wellbeing to maximise their independence, choice and control. For example, during a respiratory condition review, a patient shared their experience about social isolation and a lack of external support in managing their condition. This discussion and further review by the practice clinical pharmacist and social prescriber identified a significant gap in support services in the West Berkshire area regarding respiratory conditions.

As an opportunity to improve outcomes and promote healthier lives, the practice engaged with a leading UK charity for respiratory conditions in establishing a ‘Breathe Easy’ group in Thatcham, West Berkshire to help patients from across the community to better manage their condition and improve their quality of life.

Each meeting featured guest speakers from a range of services who promoted health, wellbeing and self-management. Approximately 10 people joined each meeting with the numbers increasing, this included patients from different counties wishing to attend because of the positive feedback of the group. Recent guest speakers included a nurse from the community respiratory team, a community pharmacist, a representative from Singing for Recovery (a therapeutic practice that combines music with the benefits of singing to promote relaxation, confidence and overall wellbeing) and a psychologist conducting research into chronic pain management in patients with respiratory conditions.

In May 2026, the group and the wider health promotion, and support provided by the practice was recognised by the local hospital trust who expressed their intention to refer patients to the group as an additional source of support alongside their clinical care.

In June 2026, the practice was recognised nationally for their health promotion work, specifically supporting patients with respiratory conditions, with a runners up award at the national ‘Asthma+Lung UK’ awards in the ‘Together we thrive’ category.

The practice supported people to live healthier lives and where possible, reduce their future needs for care and support. Staff told us they used every contact with patients to improve the health of the patient population.

Staff focussed on identifying risks to people’s health, including those in the last 12 months of their lives and those with caring responsibilities.

Staff supported national and local priorities and initiatives to improve population health, including stopping smoking and tackling obesity. For example, the practice and Patient Participation Group (PPG) worked together to run regular blood pressure clinics to spot potential hypertension (high blood pressure that can lead to serious problems including heart attacks and strokes) within the cohort of patients invited. Each clinic invited 120 patients and approximately 35 patients attending each clinic.

The practice utilised their website and social media page to promote health promotion advice and support health campaigns. This included sharing health promotion advice including signposting patients to educational awareness updates, for example a recent webinar to discuss small, sustainable lifestyle changes that can help reduce the risk of type 2 diabetes.

The practice routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive, consistent and met the expectations of people themselves.

The practice were proud of their clinical achievements. They met national targets for all the uptake of childhood immunisations. The practice performed better than the England average in relation to several cancer screening programmes, including screening for breast, bowel and cervical cancer.

The practice carried out a significant amount of quality improvement activity including 2-cycle clinical audits. This included supporting trainee doctors to complete and undertake clinical audits in order to improve outcomes and expose them to ‘real-time’ quality improvement.

Audit activity was completed following significant events, in alignment to local and national health priorities and in areas the GPs had specialist interests in. On review of the audit work, the practice acknowledged they could improve their documentation to further evidence quality improvement and improved outcomes.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.