The Care Quality Commission
  • Doctor
  • GP practice

The Village Surgery - Formby

Overall: Good read more about inspection ratings

12 Elbow Lane, Formby, Liverpool, Merseyside, L37 4AW (01704) 878661

Provided and run by:
The Village Surgery - Formby

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about The Village Surgery - Formby on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about The Village Surgery - Formby, you can give feedback on this service.

10 March 2020

During an annual regulatory review

We reviewed the information available to us about The Village Surgery - Formby on 10 March 2020. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

29 September 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The Village Surgery - Formby on 29 September 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was a clear, open and transparent approach to safety. Staff could explain and describe systems in place for reporting and recording significant events. We saw that these systems were effective.
  • Risks to patients were assessed and well managed. All staff were trained to enable them to identify patients that were vulnerable and systems in place supported the safe care of these patients.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. All staff had access to clinical guidance updates.
  • Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Improvements were needed to increase the uptake of cervical screening for women eligible for this intervention.
  • Patients said they were treated with compassion, dignity and respect. The latest published data from the National GP Patient Survey showed 92% of patients said the last GP they saw was good at giving them enough time, and 93% of patients said GPs were good at listening to them.
  • The practice was a designated Yellow Fever Vaccination Centre.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said there was continuity of care, with urgent appointments available the same day.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

There were areas where the provider should make improvements. The provider should:

  • Effectively monitor progress to improve the uptake of chronic illness reviews and cervical screening.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice