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Inspection Summary


Overall summary & rating

Good

Updated 7 March 2019

We carried out an announced comprehensive inspection at Deane Medical Centre on 18 December 2018 as part of our inspection programme. The practice was last inspected in 2014 when they received an Outstanding rating. We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

We saw areas of outstanding practice:

  • The GPs at this practice provided a responsive service to the vulnerable population group. They undertook regular education sessions on Saturday mornings to improve patients’ understanding of their long-term diseases and address concerns. The practice had identified language as one of the biggest barriers to good health outcomes and used various innovative methods of communication to overcome those barriers. They had identified an increase in the Somali community and used the local Mosque to in reach to that vulnerable population group. A specific bereavement sessional group was introduced to enable patients to support each other. They continued to explore barriers to poor compliance and improve health outcomes for patients.

The practice should:

  • Assess the risk of non-wall-mounted sharps bins
  • Consider lowering the threshold for significant incidents

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Inspection areas

Safe

Good

Effective

Good

Caring

Good

Responsive

Outstanding

Well-led

Good
Checks on specific services

People with long term conditions

Outstanding

Families, children and young people

Outstanding

Older people

Outstanding

Working age people (including those recently retired and students)

Good

People experiencing poor mental health (including people with dementia)

Good

People whose circumstances may make them vulnerable

Outstanding