Stanway Green Lodge

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People’s needs were assessed prior to them moving into the service. People and their relatives were consulted and their views and wishes were documented. The assessment process considered people’s health, care, wellbeing and communication needs and detailed their individual preferences for support. This information was used to develop their care plans.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Staff had access to a range of policies and support to promote good working practices.

People were supported to make choices about what they would like to eat and drink. We observed staff supporting people appropriately with their eating and drinking needs, taking their time and not rushing. People spoke positively about the quality of the meals available. One person who had recently moved into the service told us how much they’d enjoyed lunch and said, “The food has been good so far.”

The provider worked in partnership with other healthcare professionals to promote consistency in people’s care when supporting them to access different health and community services. Staff worked collaboratively with other professionals to ensure people’s needs were met. One healthcare professional told us, “They are always organised for our visit.” and “All information we request for our patients is always supplied.”

The provider supported people to manage their health and wellbeing. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. People’s care plans contained relevant information about the health professionals involved in their care and how to contact them when required. People’s relatives told us staff understood people’s needs well and were prompt in identifying any changes in their health which may require medical attention. Comments included, “If they are concerned then they get the GP and tell me right away”, “They are quick to follow things up” and “[Person] is supported with their health and gets help as needed.”

The provider routinely monitored people’s care and support to identify any areas where improvements could be made to promote better outcomes. They ensured outcomes were positive and consistent, and met both clinical expectations and the expectations of people themselves.

Staff told us they discussed people’s care needs regularly as a team in order to identify and address any concerns or changes and ensure people’s care needs continued to be met appropriately.

People’s care plans provided personalised information about how to offer choice in their day to day care. During the inspection, we observed staff asking people for their consent prior to providing care and saw people being supported to make choices about what they would like to do and what they would like to eat.

People’s relatives confirmed people were supported to make decisions about their care. Comments included, “[Person] gets to choose not to go to the activities and chooses what to eat and what clothes they wear” and “They don’t organise [person], they go to bed when they want to.”

Many people living in the service had the capacity to make their own decisions about their care. Where people did not have the capacity to make these decisions, the provider was able to evidence how they had followed the Mental Capacity Act 2005 to assess people’s capacity.

People can only be deprived of their liberty to receive care and treatment with appropriate legal authority. In care homes, this can be done through a procedure called the Deprivation of Liberty Safeguards (DoLS), which is part of the Mental Capacity Act 2005. The provider had made appropriate DoLS applications where necessary.