Stanway Green Lodge

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

During the inspection we received many positive comments from people and relatives about the caring attitude of staff. Comments included, “The staff are very kind and caring, there is no rush or anything, they are so friendly and accommodating”, “[Staff are] incredibly kind and caring” and “They are nice, friendly, approachable and caring, it is one of the reasons I chose the home.”

People’s care plans reflected the importance of respectful and dignified support in people’s care. Relatives told us staff were respectful in their interactions and we observed staff speaking to people respectfully and promoting their dignity when providing support.

The provider listened to feedback from people and relatives and if any concerns were raised about how staff communicated or provided support, these were promptly investigated and addressed to ensure people received compassionate care at all times.

The provider treated people as individuals and made sure people’s care and support met their needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Staff understood what was important to people and supported them accordingly. Relatives spoke positively about how well staff knew people. Comments included, “They know when and know how [person] wants to be cared for”, “They do know [person] and understand their needs very well”, “Staff know [person] very well and have been the same staff all along” and “Staff build up a good rapport with people.”

The provider promoted people’s independence. People knew their rights and had choice and control over their own care, support and wellbeing. People’s care plans recorded what they were able to do for themselves and what areas they required support with and we observed staff supporting people in a way which promoted their independence.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. We observed staff acting promptly to ensure people had the support they required. People’s relatives told us staff were prompt when people asked for assistance. Comments included, “[Person] gets care when they need it, they are relatively quick” and “I pressed the buzzer and they came quickly.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to deliver person-centred care. Staff told us they felt valued and were supported by the management team at all times. Staff said they felt listened to and told us managers were open and approachable. Comments included, “our management is very good supportive and helpful”, “They are always approachable and helpful with anything we communicate making it easy to feel listened to. They are very easy to contact both when they are on site or via phone” and “I feel greatly supported in my role, I am treated as a valued member of the team. Also, I do not hesitate to seek assistance whenever I need it.”