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Review carried out on 8 July 2021

During a monthly review of our data

We carried out a review of the data available to us about Lotus Home Care Leeds on 8 July 2021. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Lotus Home Care Leeds, you can give feedback on this service.

Inspection carried out on 20 June 2019

During a routine inspection

About the service

Lotus Home Care agency is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. It provides a service to younger and older adults. At the time of inspection 65 people were using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People said they felt safe with the service provided. They trusted the workers who supported them. There were enough staff hours available to meet people's needs in a safe and consistent way.

People were supported to access healthcare advice and assistance with their nutrition and hydration when this was needed. People and their relatives told us they were involved in and directed their care, making their own choices and decisions.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives said staff were kind, caring and supportive of people and their families. Privacy and dignity were respected and people’s independence was promoted.

Systems were in place for people to receive their medicines in a safe way. Risk assessments were in place and they identified current risks to the person as well as ways to keep them safe.

Records provided some guidance to staff to ensure people received safe and appropriate care and support. Information was accessible to involve people in decision making about their lives.

Staff had a good understanding and knowledge of people’s care and support needs. They received regular supervision and support.

We have made a recommendation about staff training.

Communication was effective and staff and people were listened to. Staff said they felt well-supported and were aware of their responsibility to share any concerns about the care provided.

People's views and concerns were listened to and action was taken to improve the service. The provider undertook a range of audits to check on the quality of care provided.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 29/06/2018 and this is the first inspection.

Why we inspected

This was a planned inspection based on when the service was registered.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.