Our current view of the service
Updated
17 December 2025
We carried out this announced on-site inspection on 15 April 2026.
We found the practice had not met all regulations.
There was a lack of sufficient governance and oversight to identify and manage various risks, including risks associated with medical emergencies, fire safety, radiography, medicines and prescriptions, infection prevention and control and Legionella.
However, staff had the skills and experience to carry out their roles.
Recruitment procedures reflected current legislation.
Staff treated patients with dignity and respect and ensured access to care, support, and treatment when required.
Great Central Dental LTD is in Loughborough and provides private dental care and treatment for adults and children.
There was step-free access to the practice, via a portable ramp, and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 2 treatment rooms. At the time of our inspection, there was a total of 8 staff, of which there were 2 dentists, 3 dental nurses (including 1 trainee dental nurse), 2 dental therapists and a receptionist. We gathered feedback and spoke to a range of staff during our inspection.
The provider was not complying with 1 regulation. Full details of the regulation the provider was not meeting are within the inspection report.
We have asked the provider for an action plan in response to the concerns found at this inspection.
People's experience of the service
Updated
17 December 2025
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 89 patients. On the day of our inspection, we saw feedback routinely collected by the practice. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included, “I've been using Great Central Dental for 6 years now and have never had any reason for complaint. The team here are fantastic and I quite often recommend them to friends and family.” Also, “Excellent dentist, always friendly and welcoming and the staff will always go the extra mile. They try to get you in as soon as possible for any emergency work, which is invaluable. They are particularly good with nervous patients too.”
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. Comments included, “The service provided by Great Central Dental is second to none. The staff are very friendly, professional and knowledgeable. From the moment you walk in you are put at ease. Each step of any treatment is described and questions are answered. Options for treatment are offered and discussed without any pressure being placed on the patient as to which option they should choose. Frequent checks are made to ensure that you are comfortable during the treatment.”
Patients said when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.