We carried out a review of the data available to us about Aster House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Aster House, you can give feedback on this service.
Aster House is a care home for up to 12 people with mental health needs. At the time of our inspection there were 12 people living at the home. The home was an adapted residential property with accommodation across three floors.
We found the following examples of good practice:
The risks associated with Covid-19 were considered and plans were in place to mitigate these risks. At the entrance to the home there was clear guidance in place requesting staff and visitors to adhere to government guidance with respect to personal protective equipment (PPE).
Staff had received training on infection control and COVID- 19, and they understood the signs and symptoms that might indicate ill health which would require medical attention. The layout of the building allowed for clear zoning if someone needed to self-isolate in their own room if they received a positive test result.
Staff had training in infection control and the use of personal protective equipment (PPE).
The registered manager was reviewing and updating risk assessments to ensure the home was following the most up to date government guidelines for COVID -19.
The service looked clean and smelled fresh. Staff followed cleaning schedules which were checked by the management team to ensure they were completed effectively. Additional cleaning of highly used areas of the home was carried out frequently throughout the day.
People were supported to see their family and friends. If this was not possible staff were using technology to keep family members updated.
Aster House is a residential care home providing personal care for up to eight women with mental health needs.
People's experience of using this service
People told us that they felt safe living at the service. Staff demonstrated a clear understanding of the types of abuse and the actions they would take to report an allegation of abuse.
People had continuous assessments of their care needs and risks associated with their health and well-being. People and their relatives were involved in and contributed to their planned care and how they wished to be supported by staff. People said staff were kind and provided care in a considerate and compassionate way.
People were supported with taking their medicines as prescribed. Staff accurately completed medicine administration records following the administration of their medicines.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
All meals were made by staff onsite each day. People chose meals that met their nutritional needs and preferences.
The provider had a complaints process in place. People knew how to make a complaint about an aspect of their care if they were unhappy about the support they received.
Rating at last inspection
The last rating for this service was Good (published 3 July 2018). Since this rating was awarded, the registered provider has altered its legal entity. We have used the previous rating to inform our planning and decisions about the rating at this inspection.
Why we inspected
This was a planned scheduled inspection.
Follow up
We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.