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Inspection Summary


Overall summary & rating

Good

Updated 27 September 2017

The inspection was carried out on 6 and 11 September 2017 and was unannounced.

Heathcotes (Eversley) is registered to provide accommodation with personal care needs to eight people who have a learning disability or autistic spectrum disorder. There were eight people living at the scheme during our inspection. The service is set over three floors and has a large communal lounge, kitchen and dining room. There is access to front and back gardens with a patio area.

There was a registered manager in post who was on planned leave on the first day of our inspection but present on the second day of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At our inspection on 26 and 26 June 2015 the service was rated as Good. At this inspection we found the service remained Good.

People continued to receive care and support that protected them from the risk of harm and abuse. Staff knew how to recognise and report the signs of abuse and poor practice. There were enough suitably trained staff employed to meet people’s complex needs. The provider followed safe recruitment checks to ensure prospective staff were suitable to work at the home

People were supported to have choice and control over their lives. Where people were unable to make certain decisions for themselves, these were made in their best interests by people who knew then well.

People were supported by staff who had the skills and knowledge to meet their individual needs. Staff were very positive about the variety and quality of training available to them. Staff felt well supported and valued.

Staff monitored people’s health and supported them to access and follow healthcare advice. People received their medicines as prescribed and accurate records were maintained.

Staff encouraged people to follow healthy diets and ensured they had enough to eat and drink. People’s dietary needs were assessed and met by staff to reduce the risk of choking.

People were cared for by staff who were kind and considerate. Staff had formed positive working relationships with people and their relatives. Staff treated people with dignity and respect and supported them to be as independent as possible.

People received care and support that was tailored to their individual needs and wishes. People and their relatives were actively involved in planning and reviewing their care plans. Staff knew people well and were responsive to changes in their needs.

People and their relatives had not had cause to complain but felt confident that any issues they did raise would be dealt with effectively.

The registered manager had a clear vision for the service that was shared and worked towards by staff. There was an open and inclusive culture at the service where the views of people, their relatives and staff were actively sought and worked towards.

The registered manager was enthusiastic in their approach and lead by example. People, relatives and staff found them friendly, approachable and effective in their role.

The provider had a range of checks in place to monitor and drive improvement in the service.

Further information is detailed in the report below.

Inspection areas

Safe

Good

Updated 27 September 2017

The service remains Good.

Effective

Good

Updated 27 September 2017

The service remains Good

Caring

Good

Updated 27 September 2017

The service remains Good.

Responsive

Good

Updated 27 September 2017

The service remains Good.

Well-led

Good

Updated 27 September 2017

The service remains Good.