The Care Quality Commission
  • Doctor
  • GP practice

Dr Surakshan Claude Seimon Also known as Mandeville Medical Centre

Overall: Good read more about inspection ratings

3 Mandeville Road, Northolt, Middlesex, UB5 5HB (020) 8845 3275

Provided and run by:
Dr Surakshan Claude Seimon

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Dr Surakshan Claude Seimon on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Dr Surakshan Claude Seimon, you can give feedback on this service.

26 June 2019

During an annual regulatory review

We reviewed the information available to us about Dr Surakshan Claude Seimon on 26 June 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

19 April 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at 8.00hrs on 19 April 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed although there was no risk assessment for the Control of Substances Hazardous to Health (COSHH).
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment. However, basic life support training had not been updated annually for all staff.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • The practice identified and supported patients who were also carers, however only seven carers had been identified.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they could make an appointment with a named GP in a reasonable time and there was continuity of care, with urgent appointments available the same day.
  • The practice had adequate facilities and was equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvements are:

  • Carry out a risk assessment for the Control of Substances Hazardous to Health (COSHH).
  • Ensure basic life support training is updated annually for all staff.
  • Formalise staff induction programmes.
  • Take action to proactively identify and support patients who are also carers.
  • Advertise translation services in the patient waiting area.
  • Consider improving communication with patients who have a hearing impairment.
  • Develop a formal strategy to deliver the practice vision.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice