2 February 2016
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Dr Shiv Sharma, also known as Manor Top Medical Centre on 2 February 2016. Overall the practice is rated as good.
- There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
- Risks to patients were assessed and well managed.
- Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
- Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
- Information about services and how to complain was available and easy to understand.
- Patients told us they found it easy to make an appointment.
- The practice had good facilities and was well equipped to treat patients and meet their needs.
- There was a clear leadership structure and the practice sought feedback from staff and patients, which it acted on.
- The GPs and management team were aware of and complied with the requirements of the Duty of Candour.
The areas where the provider should make improvement are:
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Maintain a complete record of the immunity status of all clinical staff.
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Maintain a recording schedule of carpet deep cleaning.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice